General Terms and Conditions of Business

1 Scope of application

The following terms and conditions apply to all orders placed via our online shop. Our online shop is aimed exclusively at consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity who or which, when entering into a legal transaction, acts in exercise of his or its trade, business or profession.

2 Contractual partner, conclusion of contract, correction options, cancellation

 The purchase contract is concluded with Skanfriends GmbH, registered in the Commercial Register at the Local Court of Kiel under HRB 13042 KI, Achtern Diek 2, 24576 Bad Bramstedt, Germany, represented by its Managing Director Mr Kai Harms.

 The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue. You can initially place our products in the shopping basket without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained for this purpose in the order process. By clicking on the order button, you place a binding order for the goods contained in the shopping basket. Confirmation of receipt of your order will be sent by e-mail immediately after the order has been sent.

 We accept your offer by

• we issue a declaration of acceptance in a separate e-mail or
• we have the goods delivered or
• if applicable, the payment transaction is carried out by our service provider or the selected payment service provider. The time of execution of the payment transaction depends on the selected payment method (see under "Payment").

The relevant alternative for you depends on which of the events listed occurs first.

If an ordered item is not available because we are not supplied by our supplier through no fault of our own despite the supplier's contractual obligation, we are entitled to withdraw from the contract. In this case, we will inform you immediately that the ordered goods are no longer available and reimburse any services already rendered without delay.

3 Terms of delivery

Shipping costs may apply in addition to the stated product prices. You will find more detailed information on any shipping costs incurred in the offers.
 It is not possible to address items to P.O. boxes or post office boxes.
 We only deliver by dispatch. Unfortunately, it is not possible to collect the goods yourself.

4 Payment

The following payment methods are available in our shop:

Purchase on account

Credit card
Enter your credit card details during the ordering process. Your card will be charged immediately after placing the order.

PayPal, PayPal Express
In order to be able to pay
the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, legitimise yourself with your access data and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after the order is placed. You will receive further instructions during the order process.

 PayPal can offer registered PayPal customers, selected according to its own criteria, further payment methods in the customer account. However, we have no influence on the offering of these modalities; other individually offered payment modalities affect your legal relationship with PayPal. You can find further information on this in your PayPal account.

5 Retention of title

The goods remain our property until full payment has been made.

6 Transport damage

If goods are delivered with obvious transport damage, please complain about such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, you will help us to assert our own claims against the carrier or the transport insurance company.


7 Warranty and guarantees

7.1 Liability for defects

The statutory liability for defects shall apply, in particular the provisions of Sections 434 et seq. of the German Civil Code (BGB).

7.2 Guarantees and customer service

 Information on any additional guarantees that may apply and their exact conditions can be found with the product or on special information pages in the online shop.

Customer service: You can reach our customer service for questions, complaints and claims from Monday to Thursday from 9:00 am to 4:00 pm and on Friday from 10:00 am to 12:00 pm and 3:00 pm to 5:00 pm by calling +49(0)4192 8969 040 or by e-mail at service@skanfriends.com.

8 Liability

We shall always be liable without limitation for claims based on damage caused by us, our legal representatives or vicarious agents

• in the event of injury to life, limb or health,
• in the event of wilful or grossly negligent breach of duty,
• for guarantee promises, if agreed, or
• insofar as the scope of application of the Product Liability Act is opened.

In the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, liability shall be limited to the amount of damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.
 Otherwise, claims for damages are excluded.

9 Dispute resolution

The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. Further information is available at the following link: http://ec.eu-ropa.eu/consumers/odr. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.


10 Cancellation policy

Right of cancellation

 Consumers have a fourteen-day right of cancellation.
 A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

 You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

 To exercise the right to cancel, you must inform us (Skanfriends GmbH, Achtern Diek 2, 24576 Bad Bramstedt, Deutschland, info@skanfriends.com, Phone: +49 (0) 4192 8969040) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample cancellation form, but this is not mandatory.

 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

 Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

 You must return or hand over
the goods to us or to Skanfriends GmbH, [c/o warehouse name], [address], Germany
immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired. You must bear the regular costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

 The right of cancellation does not apply to the following contracts:

  * Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

  * Contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.

  * Contracts for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

 Sample cancellation form

 (If you wish to cancel the contract, please complete and return this form

 (*) Delete as appropriate.

 Special notes
If you finance this contract with a loan and later cancel it, you are no longer bound by the loan agreement if both contracts form a single economic unit. This is to be assumed in particular if we are also your lender or if your lender makes use of our co-operation with regard to the financing. If we have already received the loan when the cancellation takes effect, your lender will assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the cancellation or return. The latter does not apply if the subject of this contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives).

 If you wish to avoid a contractual obligation as far as possible, make use of your right of cancellation and also cancel the loan agreement if you are also entitled to a right of cancellation for this.

11 Prices

 The prices stated on the product pages include statutory VAT and other price components and do not include shipping costs. Deliveries to non-EU countries are made without charging German VAT. All other taxation (EU VAT) and customs clearance fees must be borne by the customer.


12 Final provisions

Should any provision of these General Terms and Conditions be invalid, the remainder of the contract shall remain valid. The relevant statutory provisions shall apply in place of the invalid provision.

 Status April 2024